To deliver
great value on premium vodka that consumers ask for by name, made from the
highest quality ingredients, a very precise preparation process, and amazing
attention to detail.
“Some companies
define their missions myopically in product or technology terms (“We make and
sell furniture” or “We are a chemical-processing firm”). But mission statements
should be market oriented and defined in terms of satisfying basic customer
needs.” (Pg. 39)
I believe
what our book is saying is that mission statements have to appeal directly to
the target consumer rather than make a blanket statement as to what they’re
basically offering. By creating a mission statement that fits the needs and
wants of the consumer and is in terms that makes them feel good about their
purchase, they may have an easier decision to buy from that company rather than
a competitors’.
“Mission
statements should be meaningful and specific yet motivating. They should
emphasize the company’s strengths in the marketplace.” (Pg. 40)
Consumers like to feel they
are a part of something no matter how small of a purchase it is. A good mission
statement will make the consumer feel included in the company and possibly make
them brand loyal. It can also make them feel empowered to be buying a certain
brand of product if it allows the consumer to understand why their product is
of better quality or value.
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